Complaints​

Receiving a Complaint

Think Fast Finance are dedicated to our clients and delivering a superior customer experience.  We want to ensure that all of our clients are 100% satisfied with our service. We have the expertise and industry knowledge to help you in any scenario and offer you a way forward for your funding needs. 

If you are unsatisfied with our service it is imperative that we resolve any issues as soon as possible. We have a friendly team who will be happy to work with you to take care of any problems. You can contact your broker directly to discuss this. If you would like to lodge a formal complaint you can contact us by;

 

Email : complaints@thinkfastfinance.com on

Phone: 0452 190 830

Writing: 3/82-92 Gould St, Bondi Beach, NSW, 2026

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au Telephone: 1800 931 678 (free call) Email: info@afca.org.au

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001